1. Policy Brief and Purpose

The purpose of this policy is to establish a clear, fair, and consistent mechanism through which Anywise stakeholders may raise and resolve concerns regarding the company, its operations, or conduct. Anywise considers stakeholder feedback and grievances essential to its commitment to ethical conduct, accountability, and continuous improvement. All concerns will be addressed promptly, confidentially, and without victimisation or retaliation.

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2. Scope

 

This policy applies to all internal and external stakeholders of Anywise, including:

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• Internal stakeholders: Employees, contractors, and volunteers.
   

• External stakeholders: Clients, customers, suppliers, vendors, business partners, community members, and the general public.

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3. Core Principles

 

Grievances are managed in accordance with the following principles:

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• Fairness - All parties are treated with respect and impartiality and are provided an opportunity to be heard.

• Accessibility - Multiple, clearly defined channels are available for submitting grievances.

• Confidentiality - Information is handled on a strict need-to-know basis to protect privacy and the integrity of the process.

• Non-Retaliation - Stakeholders will not be disadvantaged for raising genuine grievances in good faith.

• Timeliness - Grievances are acknowledged, investigated, and resolved promptly and efficiently.

 

4. Communication and Feedback Channels

 

Anywise maintains transparent and accessible mechanisms to facilitate proactive feedback and grievance reporting, including:

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• Public Access: Company details, contact information and a direct contact mechanism are available on the Anywise website.
   

• Feedback Integration: Stakeholder input is actively sought and embedded in continuous improvement practices.
   

• Agile Delivery Framework: Regular sprint reviews and showcases provide structured opportunities for stakeholders to raise issues during project delivery.
   

• Transparency: Open communication channels and regular reviews support early issue identification and resolution.
   

• Whistleblower Mechanism: Serious misconduct or unlawful activity may be reported confidentially through the Whistleblower Policy.

 

5. Grounds for Accepting a Grievance 

 

Anywise accepts grievances related to alleged breaches of our code of conduct, ethical standards, operational procedures, or any conduct that negatively impacts stakeholders. Grievances must be submitted in good faith and with sufficient information to allow for an investigation.

 

The company may decline a grievance submission if it does not fall within the stated grounds for acceptance. A rationale for non-acceptance will be communicated in writing and may include reasons such as the grievance being outside the company's scope, being deemed frivolous or vexatious, or lacking sufficient information or evidence to warrant an investigation.

 

6. Grievance Process Steps and Targeted Deadlines

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Step 1: Formal Submission - If a matter is unresolved or of a serious nature, a formal grievance can be submitted in writing via email or the website contact form. Submissions should include stakeholder details, the nature of the issue, relevant dates, and desired resolution. An acknowledgment will be issued within five (5) working days.

 

Step 2: Investigation - Grievances will be reviewed by management or an impartial investigator. The investigation will be completed within a targeted deadline of 20 working days.

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Step 3: Outcome and Resolution - The outcome will be communicated in writing to the complainant, including the rationale for the decisions. The company will regularly communicate each step and its outcome in the process, confirming when a resolution has been achieved.

 

7. Appeals

 

Stakeholders may lodge a written appeal within ten (10) working days of receiving the outcome. Appeals will be reviewed by a Senior Manager not involved in the initial investigation. This decision will be final.

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8. Record Keeping

 

All grievance-related documentation will be securely stored by management in compliance with Australian privacy and record-keeping legislation. Records will be retained for the period required by applicable law and company policy.